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Terms and Conditions

1. Introduction: Our Principles for Protecting Your Privacy 

This Privacy Policy explains how PHYDAXA INTERNATIONALCO. LTD. (“Company,” “we,” “us,” or “our”) will handle and safeguard theinformation you provide us when you use our service(s) listed in CoveredServices section below (“Service”) and the choices you have to access andcontrol your information.  As explained in detail below, we follow thesebasic principles so that we may respect your privacy and protect yourinformation:

1.     We will identify the purposes for collecting yourinformation.

2.     We will inform you of the information that will becollected and seek your consent to collect, use, or disclosure yourinformation.

3.     We will collect only information that is necessary tocarry out the identified purposes of use.

4.     We will use or disclose your information only for thepurposes for which it is collected, except with your consent or as required bylaw, and we will keep your information only as long as necessary to fulfillthose purposes.

5.     We will endeavor to make sure that your information isaccurate, complete, and up-to-date.

6.     We will protect your information by appropriate securitysafeguards.

7.     We will make our policies and practices for the handlingof your information as transparent as possible.

8.     You always will have access to your information and willbe able to correct your information as appropriate.

 

2. What Types of Information and How Does the CompanyCollect from Me? 

We obtain certain information from you that is necessaryto allow you to use our Service.  There are two basic types of informationthat we collect: 

(a). Information that You Provide

- Information Registered and Provided by Users

To allow users to use the Service as smoothly aspossible, and to promote effortless communication between users, users may beasked to register user information such as phone number, email address, zipcode, mailing/shipping address or any other personal information which isrelated to the Services and may directly or indirectly identify users.

- Promotional Events

There may be occasions where you might will be asked toprovide details such as your name, address, phone number, email address,gender, and date of birth, for the purposes of surveys, lot drawings, and otherpromotional events, where we require these details to courier prizes, and forthe delivery of purchased products, etc., to you.

- User Contact Information

We collect user information when the user contacts us byour online inquiry form, including email address, device type, and OS typeetc., to help establish the user's identity, for examination into reportedproblems and to provide an appropriate response to those inquiries.

- Transaction and Payment Information

There may be occasions where the transaction informationin correlating to the applicable Service(s), payment amount and method, andusers’ credit card information will be acquired for the purpose of processingtransaction and payments related to purchases and paid services.  Pleasenote that we will not retain any credit card information as settlements ofpurchases shall be completed by the appropriate payment agencies.

(b). Information We Obtain From Your Use of the Service

- Your account pass word

To confirm the identity of the user and prevent anyunauthorized user of the Service, and to link the Service with your account.

- Cookies

To provide the best possible Service to users, as well asfor maintenance and security purposes, Cookies may be used to store usersettings, to record access figures as well as monitoring usage patterns andstatistics. For example, we may use Google Analytics to assist us withthis.  You can choose to deactivate Cookies. You, however, will not beable to use parts of the Service which require Cookies to be active.

- Logs

Upon access to the Service, access log information suchas your use history(function click, close app, and time of the usage...etc), IPaddress, browser type, and browser language may be automatically obtained andstored. Such information will be used to analyze user environments, therebyenabling us to provide a better Service, as well as to prevent anyunauthorized/fraudulent activities which interfere with normal Serviceoperations.

- Device Information

Your device information (e.g., App version, OS version,language and country setting, and device model) might be acquired at times.This information will be used to improve our Service quality, as well as to preventillegal or improper use of Service.

You are free to provide us with personal information,but, without such information, certain functions and features of the Servicemay not be accessible.

 

3. How does the Company Use Information Collected? 

The Company uses information collected for the followingpurposes listed below :

- to offer an undisturbed and smooth Service to users;

- to verify your identity;

- to prevent any unauthorized/fraudulent use of or abuseof the Service;

- to improve and/or optimize the Service;

- to enable us to provide customer support, and respondeffectively to your inquires and claims;

- to conduct user satisfaction surveys;

- to provide information regarding the Services etc., aswell as advertising or promotional information from our business partners;

- to measure the effectiveness of advertisements that weplace on the Internet or in other media;

- to provide or market services, products and benefits toyou, including but not limited to special events and promotions from theCompany;

- to identify winners for promotional events, to couriergifts to those winners, and to deliver purchased products and the like;

-to aggregate anonymized statistical data regarding theService;

- to provide new future developments regarding theService;

- to process claims relating to purchased items and paidservices;

- to notify you of any other important informationregarding the Service and to contact you if necessary; and

- to comply with applicable laws or legal obligations.

 

4. Does the Company Share Information Collected? 

Other than as described in this Privacy Policy and, whererelevant, other applicable privacy policies or addendums, we will never provideyour information to any third parties without your consent, unless we believein good faith that we are required or permitted to do so under applicable lawsor to protect and defend our rights and/or property.

 

5. Does the Company Use Other Service Providers? 

From time to time, the Company uses service providers toassist us to offer you the best Service possible. Before we use a serviceprovider, we will use our best effort to ensure that these service providerswill handle your information in accordance with this Privacy Policy andrelevant law.

 

6. Does the Company Use 3rd party module?

The Company uses third party advertising agencies toplace advertisements on the Internet or in other media. To measure theeffectiveness of advertisements and determine how much to pay to advertisingagencies, we install third-party modules within Apps and Services.  We mayalso install third-party modules within Apps in order to help us understand howServices and/or Additional Services are being used.

 

7. How Do I Access My Information or Have ItCorrected? 

The Company has tried to make it as easy as possible foryou to control your information.  You can confirm or modify someinformation you registered at any time.

You can send us a written request at any time to confirm,correct, or delete any other personal information that the Company holds whichcannot be confirmed directly on the App.  Upon verification of youridentity, the Company will respond to your request within a reasonable periodof time in accordance with relevant law.

  

8. How Does the Company Try to Make the ServiceSafe? 

We have tried to and will continue to try to make ourService safe as much as possible.  As part of our ongoing efforts, ouremployees may access information you provided if there is a reason for us tobelieve that our Terms of Services was or likely to be violated or in the eventof a dispute between users.

 

9. How Long Does the Company Keep My Information? 

The Company will retain your personal information for thelength of time needed to fulfill the purposes outlined in this privacy policyunless a longer retention period is required or permitted by law. 

 

10. Where Is My Information Processed and Stored? 

To provide the Service, the Company processes and storesinformation on secure servers in countries around the world (if applicable). Bycontinuing to use the Service, you agree that the Company can transfer yourinformation outside of your country (if applicable). 

 

11. Covered Services 

This Privacy Policy is applicable to the followingservice(s):

-the services and campaign designated by the Company

 

12. Comments? Questions? 

If you have any questions about our Privacy Policy or howwe handle your information, please let us know by email info@satana.com.tw.or by writing to us:

 PHYDAXAINTERNATIONAL CO. LTD.

Attn: Privacy Policy

 6F.-1, No. 549, Yongchun E. 1st Rd., Nantun Dist., Taichung City408427, Taiwan (R.O.C.)

 

13. Changes to our Privacy Policy 

We will amend our Privacy Policy from time to time toreflect changes to the Service and relevant law and regulation. We willlet you know when we make any important changes to our Privacy Policy via theApp and/or by other means. You can always access our Privacy Policydirectly in the App and on our website.  Your continuous use of theService would be deemed as your acceptance of the changes.


14. Language 

This Privacy Policy is made in Chinese and Englishversions. In case of any discrepancy, the Chinese version shall prevail.



RETURN POLICY

     We accept returns of unworn or defective merchandise with original packaging and tags attached up to 7 days from date shipment was received.

  • Step1  LOG IN & VIEW THE ORDER
      

         >>At the storefront, log in to the Membership Center > Orders > Find the order and click View.
 
  • Step2  APPLY FOR『RETURN』
         >> Scroll down and look for the button Apply Return Order.
 

  • Step3  CONFIRM RETURN ORDER

         >> Select the item(s) you wish to return and enter the quantity, reason, delivery details. 
               Click Confirm Return Order after completing the required fields. 
         >> After successfully applied for a return, the details will appear on the page.


  • Step4  PARCEL RETURN

         >> The item should arrive in its original condition and with label.
  •       >> Please ship your return parcel directly to our address below :
  •             TO: PHYDAXA RETURN TEAM
  •            ADDRESS: 1F, No. 549, Yongchun E. 1st Rd., Fengle Vil., Nantun Dist., Taichung City 408427, Taiwan (R.O.C.)
  •            TELEPHONE: +886-4-2380-8713
 
  • Step5  RETURN & REFUND
         >> After the returned product is inspected, a refund can take 1–14 business days. After it's processed, 
                you'll find the actual refund amount and the date we issue it.




SHIPPING POLICY

We offer worldwide shipping. 

We ship from Taichung, Taiwan. 

We aim to dispatch your order within 2 business days. 

We offer express delivery with tracking to most locations 

( we cannot offer an express option in some regions due to lack of reliable services).


Cost of shipping is calculated at checkout.


Delivery times may vary based on selected service and destination:

  • Regular: 3 - 28 business days
  • Express:
  1. Asia: 5-7 business days
  2. Europe: 20-30 business days
  3. North America: 10-15 business days
  4. South America: 10-15 business days
  5. Africa: 25-35 business days
  6. Oceania: 15-20 business days

            Please note that we may experience delays due to weather, the pandemic, or obscurity of location

             (if you live down a kangaroo trail in Kalkarindji, please allow a bit of extra time). 


            Customs Fees

             

            Depending on your respective country, international purchases may require additional custom fees. 

            Customers are responsible for all fees associated with their country's import procedure, including duty and tax. 

            In case of a refund, import fees cannot be refunded.