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SERIES

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Q&A

MEMBER ACCOUNT INFO

ORDDER&SHIPPING

Step1.  JOIN US

>> Click "Register" to fill in the complete information, you can join the membership and proceed to the purchase process

>> If your phone number can be verified but you're still not receiving the verification code text message, try selecting Resend code.

 

Step2.  FILL IN MEMBER INFORMATION

>> Please review the following Terms & Conditions, before clicking "I AGREE" for next step to fill in the member information form.

>> Please be sure to fill in the correct mobile phone number/E-MAIL for verification.

 

Step3.  SELECT WHAT'S YOU NEED

>Add your favorite products to the shopping cart, see the total cost, and edit the product list if needed.

 

Step4.  CHECKOUT

 

  1. Payment Method
  2. Shipping Location
  3. Product Name
  4. Quantity

 

>> After confirming that the above steps are correct, click "Next"

>> If you cannot select your country region, please contact us via mail : info.satana@phydaxa.com.tw

>> If you have a discount coupon, please click "Use Coupon" to enter the discount code

 

Step5. SHIPPING

>> We will use international express delivery to you.

>Each courier company offers multiple services and depends on your area would have different delivery times.

 

 

WE OFFER WORLDWIDE SHIPPING. 

We ship from Taichung, Taiwan. 

We aim to dispatch your order within 2 business days. 

We offer express delivery with tracking to most locations 

( we cannot offer an express option in some regions due to lack of reliable services).

 

Cost of shipping is calculated at checkout.

 

Delivery times may vary based on selected service and destination:

  • Regular: 3 - 28 business days
  • Express:
  1. Asia: 5-7 business days
  2. Europe: 20-30 business days
  3. North America: 10-15 business days
  4. South America: 10-15 business days
  5. Africa: 25-35 business days
  6. Oceania: 15-20 business days

Please note that we may experience delays due to weather, the pandemic, or obscurity of location

 (if you live down a kangaroo trail in Kalkarindji, please allow a bit of extra time). 


CUSTOMS FEES

Depending on your respective country, international purchases may require additional custom fees. 

Customers are responsible for all fees associated with their country's import procedure, including duty and tax. 

In case of a refund, import fees cannot be refunded. 

 

RETURN

RECEIVED A DEFECTIVE PRODUCT ?

1. Items that were received damageddefective, please contact with us within 7 calendar days after the day you receive it. 
    Contact mail : info.satana@phydaxa.com.tw
 
2. We will need your information via mail as below and will provide assistance asap.
    - Photos of product defective parts
    - Buyer's name
    - Phone number
 
 

CAN I RETURN MY ORDER?